Service Behaviors

Service Behaviors

This course is designed for any front line customer service provider who interfaces with the customer. Service behaviors of front line and other personnel are often the only experience of a company a customer will have. Service behaviors are often the basis a customer uses when forming buying decisions and choosing long term customer supplier relationships. Although this course touches on all aspects of the customer supplier experience, it mainly focuses on:

• Appearance and First Impression
• Courtesy and Friendliness
• Attentiveness
• Attitude
• Never say no to a customer
• How to treat customers as someone special
• Demonstrating Commitment

All of these factors can benefit any employee in any organization but are especially ideal for:

• Retail Sales
• Front Office/Front Line Personnel
• Customer Service/Support

Participants will examine their own practices and processes and apply their learnings to their own organization. Each participant will return to work with a specific plan and an individual commitment to improved service behavior.

1 day program