The Quality Values

The Quality Values are a set of ten characteristics that define a comprehensive model for maximizing satisfaction in any customer and supplier relationship.

Quality

• Expertise, Use of Best Practices, Reputation
• Employee Knowledge, Error Free Delivery

Value

• Price Compared with Actual Worth
• Price vs. Competitors,  Value After the Sale

Efficiency

• Logical and Sequential Customer Experience
• Lack of Redundancy/Rework/Waste

Timeliness

• On Time Delivery, Minimum Time Required
• No Wait Time, All the Time Required

Ease of Access

• Centered on Customer’s Convenience
• Single Point of Access, Barriers to Customer Fulfillment

Self Management

• Supplier Self Responsibility/Self Management
• Courtesy, Friendliness, Attentiveness, Enthusiasm

Environment

• Customer Comfort, Cleanliness, Safety
• Systems Enabling Quality Performance, Current Methodologies

Teamwork

• Inter/Intra Organizational Collaboration
• Departmental Handoffs, Team Attitude and Synergy

Commitment

• Commitment to the Customer, Honesty and Trust
• Solicitation of Customer Needs, Responsibility, Info Sharing

Innovation

• Introduction of New Products and Services
• Environment of Innovation, Becoming the Benchmark