Baldridge National Quality Program

Baldridge National Quality Program

Criteria for Performance Excellence

Quality Values is in strong alignment with the Baldridge Quality award criteria and has developed a Baldridge Pre-Assessment for companies contemplating application for the esteemed Malcolm Baldridge Quality Award, or those who just want to find out where they stand according to the national standard.

Quality Values has developed a measurable criteria format with less subjectivity and more hard numeric data for easier analysis and to guide organizational improvement efforts.

Simple to fill out in an Optical Mark reader format or at the Quality Values Server on the web, the QV Baldridge Assessment is a great exercise for any organization contemplating movement towards world class status.

• Organizational Leadership
• Organizational Performance Review
• Public Responsibility and Citizenship
• Strategic Development
• Performance Projection
• Focus on Customers
• Customer Relationship
• Measurement of Organizational Performance
• Analysis of Organizational Performance
• Work Systems
• Staff Education, Training & Development
• Staff Well Being, and Satisfaction
• Service Processes
• Support Processes
• Supplier and Partnering Processes
• Organizational Performance Results
• Financial and Market Results
• Staff and Work Systems Results
• Supplier and Partner Results and more...

More affordable and easier to implement than the traditional assessment and assessment process, Quality Values offers a self assessment process with an individual data point format (one assessment) or can administer the assessment to a group of employees or managers with a complete aggregate report provided. This report is then delivered complete with it’s own guidelines for improvement or can be delivered in a QA session with a trained Quality Values facilitator.

Trending data can be developed for organizations who want to take the assessment each year to show their progress. Contact a Quality Values Representative Today for more information on setting up the assessment for your company.